Thank you for purchasing our products. For best results use a low / medium flame with Toppers and Toppings. Using the fireplace over a long period of time, on a high heat, (Over 650 degrees) will result in the heat carbonizing the metal particles to the surface – darkening the product and possibly cracking it over time.
However, you do not need to worry about the fireglass – as that is safe to burn on high heat over long periods.
We advise the following rules:
Toppings – Sprinkle the majority of the Toppings around the fire area / flames.
Toppers – If you plan to turn your fireplace flame to high, remove those Topper pieces that are directly in the flame.
Not following these rules will void all Toppers and Toppings product warranty.
• Returns must be made within 30 days of purchase with exceptions only by management. • Returned products must be unused and/ or unmixed. • Returned products must be packaged well to avoid damage in transit, OR YOU WILL BE RESPONSIBLE FOR THE DAMAGE. • Returned products that are damaged in transit will not be able to be refunded. • Refunds will be made towards product cost only. • Refunds will not be given for non-product labor costs (consulting fees, installation fees, labor, shipping etc.) • Restock fees may apply depending on which items are being returned. (30% to 70%)
Glass/ burning products 30%, Burners 50%, Custom Burners 70%, Metal Pans or any Custom Metal Work, Electronics are not returnable ever!
• Refunds are processed after customer’s review and acceptance of refunded amount. • Refunds take approximately 1 week for processing less any customer delays. • Any return must have a return authorization in writing by the management and this will be noted. • There are no returns or refunds on any custom metal products what so ever! • We are not responsible for local codes and or if any of our products are or are not approved. Please check with your local building department or governing agencies for proper approvals before purchasing. Custom built or designed items are not returnable for any reason. • Any Designs, Drawings, PDF Files, Ideas, Pictures, Attachments, Renderings, Facsimiles, Faxes, Blue Prints, Copies, Documents and even copy written materials once sent to Moderustic Inc, Ed Jaunzemis, Aquatic Glassel or any employee of Moderustic Inc becomes property of said company to use, distribute, copy, reproduce, manipulate, recreate, modify, advertise, promote, lay claim to and or use in our discretion as we need. If you do not agree with these terms then please do not send us anything. Our intentions are to create for you the "Customer" and it is our vast collection of material that will spawn an idea for you to have us create something for you. If we should create something/ anything for you that is one of a kind, you do not own any rights to this or there idea or ideas, product or concept in any way shape or form. • EXPEDITED SHIPPING NOTICE (i.e. 2/ 3-Day Select, Next Day/ 2nd Air, etc.): If UPS/ FedEx fails to deliver your packages within the expedited delivery time frame you have chosen, they can or will refund a PORTION of the delivery charges. We will pass 100% of the UPS/ FedEx refund back to you. The amount refunded is determined by UPS/ FedEx and will be less than the original expedited shipping charge that you originally paid. This is due to surcharges and fuel charges. We do not determine what will be credited back. Click Here to see additional Terms and Conditions!
* All orders charged in full are to be deemed Custom. All custom orders are charged 100% in full. All of the pictures and content are copywritten on this website: U.S. Copyright Registration No is: VA 1-650-624 Entitled: "Moderustic 1107" Effective registration date is February 1, 2008. Has anyone ever told you "Nice Logs" ? Nooo, I don't think so. CSLB# C-17 693887 - US patent # 7,976,360 B2 - Violators will be prosecuted.