Ed@Moderustic.com 909 989 6129
(1) Which of our website(s) did you visit? Mark all that apply. Moderustic.com AquaticGlassel.com ArtisticFireAndGlass.com DejaFlames.com ExtremeFlames.com FireplaceGlass.info FireplaceGlassel.com FlamesOnGlass.com GlassFirePit.com GlassIceAndFire.com WestCoastFlames.com
(2) How did you find our website?
SEARCH ENGINE? What keyword(s) did you use? BY ACCIDENT? What were you looking for? REFERRAL? Their Name? TV PROGRAM? OTHER?
(2.1) If you marked ‘Search Engine’ on Question #2. What Search Engine did you use?
Google Yahoo Bing Ask MSN Other?
(3) From your visit to our website – what features influenced you to continue using it.
Excellent Source of information. The Pictures/Ideas. Was just trying to educate myself about the product. My referral really recommended you. Not Much – I ended up calling and or coming to the showroom
Comments
(4) How would you rate your ability to navigate & find answers on our website? Excellent – Very Easy to navigate, Quickly found what I was looking for. Good – Found my way easily, found what I was looking for. Acceptable – Eventually found the information I needed. Confusing – Took a lot of effort, but found the answers I was looking for. Difficult – Could not find my answers, Called and or Came In instead.
(5) If you marked Confusing or Difficult - Did you call our office for clarification?
YES NO
(5.1) If you marked YES – How would you rate out customer service? (Note: We don’t use answering machines nor believe in automated services. We like real people too!)
Needs Improvement Could Be Better OK Good Excellent
(6) Did you try to order online?
(6.1)Were you able to order online?
(6.2) If you did Order Online - How would you rate your online order experience?
Excellent Good Acceptable Confusing Difficult
(7) From your visit to our website – Rate the following.
Finding What You Were Looking For? Excellent Good OK Could Be Better Difficult
Ordering from our E-Store? Excellent Good OK Could Be Better Difficult N/A
Ease of Navigation? Excellent Good OK Could Be Better Difficult
(8) What Improvements or Additional Features, would you like to see on our website?. Please don’t be afraid to mention what you really think.
Feedback
(9) What impressed You? Please tell us about anything we’re doing right here.
(10) In a few words what was your first impression of our product?
(11) Which of the following business sectors best describes what you do? Construction Residential/Commercial Real Estate Private sector – Retail / Technical / Banking / Finance / Legal / General Management Non-Profit Home Care Taker Education Government Unemployed but living in a Mansion! Other
(12) Are you?
Male Not Male Female Not Female Undecided?
Our Glass is SAFE and See Why!
(909) 989-6129 Fax: 909 944 3811 or E-mail us at Ed@Moderustic.com | Jaunzemis@msn.com
